Client Coordinator Vacancy

  • Full Time
  • Nairobi

Career King Kenya

Job Description

Job Description: Client Coordinator


International Medical Treatment is a medical treatment facilitator that helps people seek high quality medical treatment overseas.

We are looking for a smart, customer focused client coordinator that is hard working and ambitious to help us become Africa’s leading medical tourism agency.

If you are hardworking, have exceptional customer service and sales skills, critical thinking and willing to ensure you go the extra distance to help out our clients when they are seeking medical treatment overseas, we want to hear from you.

Job Title

Client Coordinator – based in Nairobi, Kenya

Job Summary

The Client Coordinator will be responsible for engaging with clients to help them through all stages of the overseas medical treatment process – from initial enquiry to helping organize the clients return home after treatment.

This position requires someone who cares for our clients, has exceptional customer service and communication skills, excellent writing skills and a willingness to take care of our clients through all stages during their trip.

The position would be suitable for someone with experience working in a hospital in a customer service role or someone who has worked in a travel agency or in a sales role and a strong willingness to learn about medical tourism and medical conditions as well as provide our clients exceptional customer service.

Key Responsibilities

Reporting to the CEO, the incumbent will be required but not limited to:

– Engage with new customers to answer questions on overseas medical treatment and what medical treatments are offered at our partner hospitals

– Sign up new customers and become their client coordinator looking after them during the IMT process

– Coordinate with our partner hospitals and clients

– Book flights and accommodation

– Coordinate with our clients during their treatment to ensure that they are well looked after

– In partnership with the marketing team help develop content to raise awareness of IMT through blog posts, brochures or additional webpages

– Attend events to raise awareness of IMT and help attract additional clients

– Book any additional sightseeing or tourist activities they would like to do while overseas

Qualifications and skills

– At least one (1) years’ experience working in a hospital, travel agency or another customer focused position dealing directly with customers or patients

– Managing your own clients is a strong advantage

– A strong desire to learn about medical conditions, treatment options and advanced medical equipment to be able to explain this to people who contact us. Just in a basic way as we do not provide medical advice.

– A strong desire to provide exceptional customer service to all our clients is essential

– Good selling skills is important

– Excellent communication and English writing skills is a must

– A desire to sign up new clients and help coordinate for them to ensure that they have a helping hand while they go overseas for their medical treatment

– Professional certificates in ticketing and proficiency in airline reservation systems is an advantage

– Additional certifications are a strong advantage

– A wiliness to work in a fast paced start up environment

– Computer literate – Strong Outlook, Word and other software skills

– Ability to accurately prepare daily, weekly, monthly, quarterly reports

– Flexible and willing to help out in other areas if need be as we are a start-up

– A team player and willing to put in long hours


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