Client Delivery Manager Vacancy

  • Full Time
  • Nairobi

Career King Kenya

You are responsible for:

Single and overall responsible Program Manager for a specific Long-term Strategic Partnership (LSP) / Solution,
Responsible for the overall solution after contract award.
Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups.
Works closely with senior executives of the customer and Philips leadership in monitoring operations of the program and acts as the central point of resolution and leadership for all activities at the customer site(s), including service, equipment, consulting and education.
Sits on executive leadership committees and other groups as necessary to ensure deep understanding of ongoing customer needs. Develop strategic working relationships and provide guidance to C-level customer’s leaders.
Preferably a Client Delivery Manager participates in the tender phase by joining the bid team after Deal Board I and gets familiarized with the account and the overall solution that he/she will be accountable for after contract award.
Financially accountable for the specific LSP / Solution (sales, margin and cash flow)
Fully responsible for customer satisfaction
Utilize technical and industry knowledge to identify complex customer issues, broaden customer relationships, and develop a reputation as a thought leader
General management and oversight of the planning and execution of all underlying, inter-related projects that make up the overall customer program.
Independently oversee the day to day activities of complex projects including interaction with customer personnel, Philips team members, and senior leadership
Oversee several Philips project managers, consultants and partners within the program team insuring program implementation is planned and executed according to Philips standards
Develop program documentation including but not limited to a detailed program plan, budget, risk management plan, status updates, retrospectives, and client reporting
Commissioning and all related Health and Safety procedures Responsible to ensure efficiency of:
Supply Chain : to ensure that all components (internal and external) are delivered on time
Procurement : to ensure the contracts with suppliers are managed in a way to support LSP/ Solutions

We are looking for a senior profile with international experience in delivering solutions in healthcare and preferably construction space in emerging markets that meets the following criteria.

To succeed in this role, you should have the following skills and experience:

Deep experience in leading the implementation of technology and business process improvement projects.
Deep knowledge of the healthcare industry including clinical processes, workflows, and related technology.
Project Management Certification (PMI or equivalent) and/or ITIL Certification a plus
Experienced in setting up enabling infrastructures in emerging markets (legal entities, processes, goods flows)
Experienced in the execution of large solution focused projects in emerging markets
Experience in building/infrastructure or similar projects in emerging markets and specifically Africa is a pre
Fluent in English and preferably French and or Arabic
Deep knowledge on export business and relation(s) to order/goods/services/money/ tax and information flows
Broad knowledge on Operations, Lean, F&A, Risk, Legal, IT;
Experienced in negotiation and contracting of ( b2b) agreements for suppliers & partners in a project environment
Experienced Risk manager with creative and flexibility in risk mitigation


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