Catholic Relief Services
Supply Chain Management ERP Implementation Advisor II, EARO
Supply Chain Management ERP Implementation Advisor II, EARO
Job Title: Supply Chain Management ERP Implementation Advisor East Africa Regional Office (EARO).
Reports To: Deputy Regional Director for Management Quality with close links to the GSCM ERP Implementation Manager
Country/Location: EARO Regional position, work location Nairobi (flexible)
About CRS: Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need. As the official international humanitarian agency of the Catholic community in the United States, Catholic Relief Services eases suffering and provides vital assistance to the poorest and most vulnerable people around the world. The CRS/EARO region, is comprised of 7 Country Programs (CPs) — Ethiopia-Somalia, Kenya, Sudan, South Sudan, Tanzania and Uganda; EARO has a total FY19 budgeted program value of over$210 million. The CP’s are recipients of funding from diverse donors both as prime and sub awardees, with several large USG-funded awards.
CRS is implementing an Oracle Cloud Enterprise Resource Planning system, called “Insight” within the agency. The web-based, real-time system will help to give more visibility and controls of daily operations. The Global Supply Chain Management (GSCM) Unit is working closely with the Project Insight team, which leads the overall project and IT management of the roll-out, to implement Insight where it’s needed and to support and train CRS supply chain staff who will use the software.
The EARO SCM ERP will be responsible and take the lead for the Supply Chain aspects of our ERP system implementation. The SCM ERP Advisor will be instrumental in the preparation, implementation, and support of Insight. The SCM ERP Implementation Advisor will be fully responsible for the implementation of Insight SCM modules in EARO], which includes 1) collecting data for Insight configuration and liaising with HQ to ensure proper configuration, including participating in system testing; 2) strengthening supply chain organizational structures and processes for certain complex countries as preparation for go-live (a part of the Supply Chain Transformation for Excellence Project [STEP Up]); 3) training relevant supply chain, operations, and programming staff on the supply chain modules in Insight to ensure that they are ready for go-live; and 4) provide hypercare support to countries that are live in Insight and implement “train the trainer” exercises to expand the pool of support experts in the agency.
This position requires an independent self- motivated and analytical individual who can work with varying domestic and international stakeholders. The position reports to the EARO Deputy Regional Director-Management Quality.
Manage SCM workstream tasks within the project workplan to make sure that all staff at the country program can deliver on technical, functional, and training deadlines, and that all roll-out activities are well coordinated.
Be the primary point of contact between the regional office and GSCM and the Insight PMO for all SCM aspects of the Insight deployment planning and implementation.
Responsible for regular updates on project status, challenges, and solutions to regional, Insight, and GSCM teams.
Data Collection, Configuration, and System Preparation
Review CP’s SCM operations in their entirety, organization structures, processes, vision and business needs in order to recommend process improvements and design solutions and create an action plan to implement all needed activities before system go-live. Conduct STEP Up Activities for relevant complex countries. Support CPs as they work through their action plans.
Collect data on key local design elements and structure, as well as all relevant transactional documents. Work with the GSCM team to ensure correct configuration for each CP.
Participate as a reviewer and SME in the preparation of policies, procedures, and guidelines, based on system needs and key organizational changes, to support system implementation.
Training and Hypercare Coordination
Liaise between Global Supply Chain Management, Project Insight Project Management team, and all relevant CP staff to ensure common understanding of proposed system designs, associated training requirements, and potential for errors or need for intensive support (hypercare) during go-live.
Organize onsite and remote training for the field staff in coordination with the Insight Change Management team
Leading up to formal trainings, organize and facilitate meetings, and presentations to sensitize, educate, and prepare staff for Insight
Provide trainings for country program SCM staff.
Ensure quality hypercare support is consistently applied.
Develop and maintain a strong working relationship with application end-users and management to continuously improve their user experience
Provide ongoing support for the technical aspects of Insight
Perform all other job duties as assigned
Typical Background, Experience & Requirements:
Education and Experience
Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, International Development, or related discipline required. Master’s degree preferred. Professional certification(s) in supply chain a plus.
Seven years related experience, with at least two years international experience required. Demonstrated experience implementing and/or supporting Finance and Supply chain applications required. Experience with Oracle applications preferred
Experience with an international development organization preferred
Experience with Finance and Supply Chain business processes within Non- Governmental Organizations preferred
Proven ability to work with cross-functional teams and travel across various time zones (i.e. Africa, Asia, US)
Proficient with Microsoft Office tools
Working knowledge of SharePoint or other means of enterprise-level electronic information sharing systems
Strong presentation, facilitation, training, mentoring, and coaching skills
Excellent interpersonal, written and oral communication skills
Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision
Strong strategic, analytical, organizational, and systems thinking skills with capacity to see the big picture and ability to make sound judgment
Ethical conduct in accordance with recognized professional and organizational codes of ethics
Proactive, resourceful and results-oriented. Ability to be effective with minimal supervision
Required Language Skills: English.
Desired Language Skills Arabic
Travel Required (50% minimum)
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Serves with Integrity
Models Accountability and Stewardship
Seeks Continuous Improvement and Innovation
Applies a Strategic Mindset
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Equal Opportunity Employer
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