Communications and Client Relations Officer

  • Full Time
  • Nairobi

Corporate Staffing

Job Description

Our client is a well-established training and consultancy/ Advisory services provider in management training, advisory and evaluation services worldwide. They seek to hire a Pro-active, business driven professional to fill in the role of Client Acquisition and Communication Officer for their Kenyan office. She/he will serve as a lead on the organisation’s acquisition efforts in Kenya and manage external communication efforts. In addition, she/ he will be tasked with registration management as well as preparation of open entry courses

Industry: Training and Consultancy

Location: Nairobi

Salary: 160K

Communication & Client Relations Officer Job Roles and Responsibilities

Manage the general mailbox by answering and following-up via (international) phone conversations and email to clients/partners/supplier requests.
Lead the acquisition operations of the new training/consultancy assignments/ opportunities.
Communicate with clients, follow-up on their requests, manage client feedback.
Support the preparation and finalisation of the proposals by lay-out editing, preparing the by client requested documentation, adding/editing annexes such as CV’s; references; company information etc..
Manage the Social Communications of the organisation via the execution of strategic communications plan on existing social media channels
Creation/adapting communication content; drive strategic growth of social accounts; analyse online and social metrics and analytics; and produce monthly reports.
Manage the organisations website using Word press site management
Write and update content for the Organisations Africa social media platforms; maintain corporate blog posts and current content; maintain contact with the website administrator for any necessary updates;
Lead email Marketing efforts via creating email marketing campaigns using MailChimp;
Maintain client email database and undertake quarterly audits; manage the email marketing schedule and calendar; assist in strategic message scheduling; analyze program metrics and analytics; and produce monthly reports.
Develop Graphics and manage General Marketing efforts via assisting in developing and designing promotions for the organisation’s programs, initiatives and events; integrate graphics into marketing and communications initiatives; develop infographics (via PikToChart) from research and data.
Manage Public Relations via preparing and placing press releases to targeted media channels; undertake media and press relations duties; maintain print and online media clippings and mentions; maintain an updated database of key press corps for each region.
Coordinate Research and Information data via coordinating targeted market research studies
Administrating the open entry trainings in Nairobi: registration, administrating and liaising with participants to sell courses, replying on enquiries,
Organise trainings in partnership with the trainer(s) (preparing materials, reserving the training venue
Preparing and sending letters of Invitation, preparing evaluation forms and every other matters related to the preparation of the training courses), follow-up with participants and liaising with finance for invoicing.
Undertake Telemarketing duties to boost number of participants for Open Entry training courses.
Compile quarterly reports and data on participants for Open Entry training courses; track demographics of Open Entry training participants.

Skills & Qualifications for the Communication & Client Relations Officer Job

Degree in Marketing/ Business Management or related field of study
5+ years of working experience preferably in a regional/international context. Background in service oriented positions.
Background in training/consultancy organisations will be an added advantage.
Strong document processing and administrative skills (Microsoft Office, Adobe, online knowledge management skills)
Capable to handle modern communication technologies – Novell Filr, Skype, Facebook, LinkedIn, InfoGraphics, MailChimp, Bitable, WordPress, Graphic design (InDesign, Adobe llustrator) and more.
Experience in developing and implementing marketing and communications strategies and promotions.
Expertise in social media marketing & a Tech-savvy
Strong communication skills (both verbal and written) on regional and international level
Ability to work independently; be responsible to the team and clients, practical approach.
Team player, flexible, goes the extra mile.
Ability to maintain client relationships and networking.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject Communication & Client Relations Officer before Tuesday, 5th June 2018.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted


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