General Manager vacancy

  • Full Time
  • Nairobi

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General Manager – Cleaning Services
General manager – cleaning services
Nairobi
Full Time
Hospitality & Leisure
KSh Confidential
2 days ago
Job Summary

Our client is a well-established company providing a wide range of professional cleaning services. They seek to hire a well-rounded General Manager

Qualification Level: Bachelor
Experience Level: Management level
Experience Length: 6 years

Job Description

The successful candidate responsibilities include to plan, develop, manage and markedly improve the performance of the entire business, sharing in the company vision, leading and coaching staff towards the achievement of maximum profitability

Reports to: Board of Directors

Industry: Service
Location: Nairobi
Salary: 200K- 220K

Roles and Responsibilities for the General Manager Job

Develop and deliver on the business plan and company strategy to ensure attainment of company goals and profitability
Establish plans and strategies to expand the customer base, developing the Company-wide activities, increasing market share, and improving profitability.
Development and implementation of marketing plans, proposals and presentations.
Provide recommendations for the improvement of sales and activity performance to the Board of Directors (BOD).
Create and conduct proposal presentations and RFP responses, initiate correspondence with customers and close
Handle customer complaints to total satisfaction of the BOD.
Ensure that operations run smoothly and according to the company policy with the correct information on each client is provided in a timely manner, while assisting operations to plan and communicate with the customer at all stages of the process.
Responsible for the performance evaluation and development of all employees, including disciplinary procedures.
Provide monthly management reports and timely an unprompted feedback to senior management regarding overall company performance.
Prepare department budgets and ensure compliance.
Control project expenses to meet budget guidelines
Facilitate collections of accounts receivables.
Ensure that all suppliers are paid correctly and on time.
Ensure Petty Cash account is maintained in accordance with company procedures.
Implement the company’s policies and procedures.
Ensure that managers and supervisors implement and support the policies with their teams and ensure all policies and procedures evolve with the company, updating them as necessary.
Ensure that all staff meet or exceed expected standards for all of their duties and responsibilities
Delegate authority and responsibility with accountability, follow up and close out.
Set examples in areas of personal character, commitment, organizational and selling skills, and work habits.
Conduct regular coaching and counseling with staff to build motivation and selling skills.
Maintain contact with all major clients in the market area to ensure high levels of customer satisfaction.
Demonstrate ability to interact ad cooperate with all company employees
Ensure confidentiality on all company matters

General Manager Job Skills and qualifications

A Bachelor’s degree in Business Management or related field
5 – 7 years of experience in company management preferably in medium sized companies/organizations.
A solid track record in sales and/or project delivery for small and large projects and administrative/business management, with proven ability in customer service.
Possess a strong sales and marketing background complemented with outstanding communication skills and abilities.
Must have exceptional time management skills, be self-mentoring, highly motivated, and possess strong man-management skills.
Ability to manage job requirements, efficiency, quality, customer satisfaction and profitability as key performance areas.
Ability to resource, develop and communicate work instructions, training programs, method statements and procedures.
Superior decision-making skills, problem-solving skills and conflict-management abilities
Extensive experience in all aspects of Customer Relationship Management
Strong understanding of customer and market dynamics and requirements.

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