Data centre operations specialist

  • Full Time
  • Nairobi

ICT Authority

Job Description

Job Title:

Data Centre Operations Specialist

Reports To:

Data Centre Management Lead





Direct Reports:

Data Centre Analyst


May, 2018

Responsible for:

Managing the support element of Government data centre facilities

Key Tasks

1. Perform routine checks on the availability and integrity of data centre services

2. Responsible for management and maintenance the data centre physical environment including access control, temperature, power management humidity and general housekeeping

3. Ensure all data centre equipment is powered off/on in a controlled manner as per documented procedures during planned outages

4. Respond, action and resolve requests / faults logged both internally and externally

5. Collate data in order to update capacity management reporting

6. A point of contact for users to contact regarding operational constraints related to proposed new solutions as well as involvement in planning the deployment of said solutions

7. Escalation of faults and issues to various internal teams, dependant on the type of fault/issue

8. Ensure data centre support coverage is maintained in accordance with the rota

9. Perform any other duties as may be assigned from time to time.

Key Performance Measures

Knowledge, experience and qualifications required

1. A university degree in computer science or related field

2. Five years relevant experience working in a large data centre environment

3. Ability to assemble and troubleshoot a multitude of hardware configurations

Personal skills and attributes required

1. Good written and oral communication skills; good interpersonal skills

2. Proven analytical and problem-solving abilities.

3. Ability to effectively prioritize tasks in a high-pressure environment

4. Strong customer service orientation

5. Experience working in a team-oriented, collaborative environment

ICT Authority is an equal opportunity employer. Persons with disability and women are highly encouraged to apply.

The following documents will be required during application

Application Letter
Copy of Academic Certificates
Copy of Professional Certificates
Copy of Curriculum Vitae
Copy of National ID

Application is strictly online on


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