Customer Services Rep Vacancy

  • Full Time
  • Nairobi

Janta Kenya

Job Description

Tato Auto Spares (K) Co., Ltd is an import-oriented spare parts supplier for all Japanese Vehicles including Toyota, Nissan, Suzuki, Honda, Mitsubishi, Mazda, Subaru, Isuzu, Daihatsu, Actros&Scania. Also deals with Lorry parts like FH, Canter,UD&Nyati. It started running in Kenya in 2012 & has another branch in Tanzania which started seven years ago. We focus on offering our professional service to most developing countries in Africa, the Middle East, Southeast Asia and South America.

The company seeks to employ a dynamic, hardworking and innovative customer service with a strong sense of integrity, inquisitive, detail oriented and business-minded.

Duties and Responsibilities:-

Maintain customer experience levels within the stipulated quality standards.
Conduct Happy Call and Customer Satisfaction Survey calls
Collect, confirm and update client information on CRM.
Record and follow up on general queries and complaints
Handle complaints in a polite and professional manner.
Understand and adhere to the escalation process.
Research required information using available resources.
Handle online customer support if required (Emails, chat, blogs etc.)
Collect customer inquiries, explain product function and resolve problems
Work with the customer to ensure they are properly serviced
Take calls and handle each request to ensure customers are satisfied on the first call


2 Years of sales experience in a busy organization
Diploma in Sales/ customer service/or any other relevant field
Past experience in a call center is an added advantage
Fluent in the English Language (neutral and clear accent)
Proficient in MS Office Suite.
Ladies encouraged to apply



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