Operations Manager Job Duties & Key Responsibilities:-
Provide advice on all operational issues to the Directors and General Manager
Responsible for delivering budgeted results of Branches.
Co-ordinate the activities of all branches and handle all operational issues.
Prepare monthly and other periodic operational reports for management.
Visit branches regularly to ensure operations are running smoothly.
Liaise with the Finance manager to ensure timely preparations of annual budget, quarterly budget review and business plans
Develop business relationship with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base
Analyze the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach
Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company
Any other duties and responsibilities which may be assigned from time to meet the objectives of the Company
Required Skills & Qualifications:-
Degree in Business Administration, Operations Management or equivalent professional qualification.
At least 3-4 years’ experience in banking or a micro lending company.
High level of numeracy to evaluate complex statistical financial information.
Strong managerial, business development, analytical and research skills
Strong leadership qualities with a proactive, results- oriented and a positive disposition.
Excellent oral, written communication and presentation skills
Willingness to work on flexible scheduling.
To apply for this job please visit www.brightermonday.co.ke.