Customer service and satisfaction
Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stopover points;
Informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
Ensuring that the tour is running smoothly for individual members of the group;
Developing mechanisms to achieve the client’s/group needs/objectives;
Tracking budgets and expenses while Providing activity/statistical summary reports.
Hotel /Transport Bookings and Activities
Liaising with hotels, coach companies, Safari car companies, airline, restaurants and other suppliers；
Ensure all bookings are made through preferred suppliers wherever possible;
Advising about facilities, such as sights, restaurants and shops, at each destination;
Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally;
Car hire for group safaris/individuals’.
Apply online Visa for overseas clients.
Research and develop
Must be familiar with all preferred suppliers, and the applicable commission rates;
Research the new products/hotels/activities, sign the annual contract;
Renew the hotel database and service database;
Inspect the suppliers and writ down the report;
Assist Head office to designing flexible tour packages to meet of different clients.
Office daily job
Daily administrative work;
Assist Director to do the local marketing work.
Over 3 years’ tourism industry work experience as an operator or coordinator is required；
Bachelor degree and Diploma of tourism management or relevant major is must；
Knowledge of online and Social Media Marketing;
Strong English written and verbal communication skills;
Ability to work in an open, transparent and collaborative environment;
Ability to multi-task, adapt quickly and easily to changing requirements in a fast-paced, international company;
Must be able to adhere to deadlines and perform high quality work under minimal supervision.
Excellent organizational and time management skills.
Proven sales and marketing abilities;
Excellent customer care skills
Must be patient, respectful, and empathetic with clients acting professionally at all times.
To apply for this job please visit www.brightermonday.co.ke.