Kamel Park Hotel
Kamel Park Hotel is a tranquil retreat for travelers on business or leisure, offering the ideal place to break the journey for those passing through Kisii.
Reporting to: Directors
We are looking for an experienced General Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the General Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The General Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Roles and Responsibilities: (Key duties)
Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Any other duty as may be assigned from time to time.
Education, Experience and Knowledge: (Hospitality Industry)
A University Degree in Business Administration, Hotel/Hospitality Management or relevant field. A Master’s Degree is an added advantage.
Proven experience as General Manager or relevant role in the Hospitality industry. 10 years of experience, 3 as an F&B Manager within a reputable Hotel, Club or restaurant.
Strong Food and Beverage Management Skills
Budgeting, Accounting and Management Skills
Fluency in English; knowledge of other languages is a plus
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software is an advantage
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure