IT Systems Administrator & ICT for Development (ITSA &ICT4D) officer Vacancy-MC/Feb242020/01033
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Mercy Corps began working in Kenya in 2008 and has to date built a robust and diverse portfolio of programs aimed at sustainably improving the lives and livelihoods of Kenyans affected by poverty, resource scarcity and conflict. To do this, we deliver integrated programming to strengthen resilience, market and governance systems, address the root causes of conflict, and equip vulnerable populations- in particular youth, women, adolescents and marginalized social groups- with the skills, opportunities and resources they need to be healthy, productive, and drive the development of their communities. Mercy Corps Kenya also collaborates with Mercy Corps teams and partners in neighboring countries to implement a number of multi-country and cross-border programs.
Programme / Department Summary
The operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in daily administration, logistics, procurement, asset management and IT for field offices Kenya. The overriding objective for all Mercy Corps (MC) operations activities are the prompt and effective provision of on-time solutions MCs’ beneficiary populations in compliance with MCs’ and donor policies, procedures, regulations and specifications
General Position Summary
The primary role of ITSA &ICT4D is to oversee and maintain all aspects of a Mercy Corps Kenya (Head office in Nairobi and all field offices) ICT Systems/infrastructure and effective programs to deliver programmatic impact through the savvy application of technologically. This includes maintaining networks, servers and security programs and systems. ITSA &ICT4D manage the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to the organization network. It supports the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed. Additionally, S/he is responsible for promoting the use of ICTs within Mercy Corps through research, training, webinars, how-to guides and by building and managing an active ICT4D community of practice among team members.
The ITSA &ICT4D will coordinate with the Regional IT System Administrator, Regional ICT4D, Operations Manager and other designated persons.
Essential Job Responsibilities
IT Systems Administrator
Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor user activities to ensure adherence to these policies.
Conduct staff training on computer basics and the use of office applications and the use of the existing networks. Assist, as needed, with developing applications or databases for program and operational staff.
Responsible use and confidentiality of any information identified as sensitive.
Regularly update anti-virus programs and ensure the entire network and computers are virus-free.
Ensure the Global IT Policy and IT Disaster Recovery plan is in place and implemented; coordinate with Internal Auditors on IT audit and compliance requirements.
Under the guidance of the Regional IT Systems Administrator, undertake the repairing and maintaining of LAN-s, Managing Cisco Meraki Appliances, internet systems, and general IT maintenance and training– as per needs outlined by the Head of Office and Operations Manager.
Oversee repair of computers and IT equipment at a local level, when possible – facilitate and advise on best, safest and most economical solutions in consultation with the Regional IT Systems Administrator.
Maintain an efficient Local Area Network for Mercy Corps Kenya offices. Do not change the current design of configurations without written approval after analysis by the Regional IT Systems Administrator and the Head of Office. Current designs are appropriate for the programmatic needs for the office and any additions or changes require prior approval and planning.
Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices. Facilitate the purchase of items through the Procurement Department.
Manage the creation and deactivation of staff email addresses as requested by HR department
Assist in administration functions as needed; assist logistics staff in inventorying and tracking IT assets.
Assist in identifying specifications, relocation, and assembly of any equipment including computers, printers, and accessories in all offices, as required.
Collaborate with other African and Global IT Administrators in Knowledge sharing and support.
Ensure that the Local or Online backup system is running smoothly by conducting regular backup checks and offsite backup for Local backup systems or make sure that staff store Mercy Corps data on their Online backup account for an Online backup system.
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
ICT FOR DEVELOPMENT
Improve the effectiveness of Mercy Corps programming through the application of ICTs by:
Co-designing and co-implementing technical solutions with field teams, program design teams, and proposal developers.
Providing remote implementation kick-off and ongoing support to field teams for simple projects.
Providing direct in-the-field implementation support for complex projects.
Working with senior leadership, field leadership, and dedicated local and regional actors to design and implementation of advanced and innovative technological solutions to key problems.
Designing, developing, and managing a T4D community of practice among program and technical staff, and open to all interested team members.
Developing and delivering trainings, webinars, how-to’s and other guides on key topics of T4D design and implementation to technical and program teams.
Assessing and recommending T4D tools, services, vendors, and other partners for use by program teams.
Working with T4D tool and service vendors to iterate and improve their offerings for Mercy Corps’ use.
Engaging with the broader T4D community including NGO and impact focused technology companies and peer agencies to keep informed on key developments in the field
Tracking key advances in technology and innovative applications to keep fresh and updated on latest developments.
Understand emerging technology trends and potential organizational impacts.
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO BENEFICIARIES
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Reports Directly To: Operations Manager
Works Directly With: Coordination on all IT activities with the IT Systems Administrator, Coordinate and Head of Offices in identifying IT needs. Work closely with Director of programs and suggests solutions.
Knowledge and Experience
A minimum of five years’ experience in information technology systems (IT).
A relevant university degree in computer sciences is desirable.
Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of an internal email system as per the local area networking (LAN).
Exclusive knowledge of Managing Cisco Meraki Appliances, a good understanding of firewall, traffic shaping and proxy, G Suite , TCPIP settings, Linux and Windows applications.
Good experience in managing ICT4D projects in field offices.
Experience for upright maintenance of all internet account, Logins and account status.
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
Ability to troubleshoot, plan and design low maintenance systems is a must.
Ability to troubleshoot and maintain both wireless and cable connections is required.
Must understand, follow and implement existing policies on IT equipment use and best practices.
The ideal candidate will be able to recognize promising concepts and lead their development into full-fledged technology implementations at scale. S/he will have the capacity to spark innovative and entrepreneurial approaches to programming and to inspire groups to collaborate closely to implement high-quality programs. Multi-tasking, prioritizing, problem solving and simultaneous attention to details. S/he will be an excellent communicator, able to demystify technology to team members with less technical familiarity. Willingness and ability to interact and work effectively as part of a team and coordinate with cross-functional teams is essential
Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.
We do not charge any fees at any stage of the recruitment process.
Yes. Upto 50% travel to the field offices