Global Director of Systems (Operations) Vacancy

  • Full Time
  • Nairobi

One Acre Fund

Global Director of Systems (Operations)
Lead all back-office, technology, and supply chain functions in our 7,000+ person organization.
Various teams
Kenya, Malawi, Rwanda, Tanzania, Uganda
Various location types
Executive Leaders
Our Global Director of Systems will be one of the most influential people in the organization and will quickly join the organization-wide leadership group. S/he will be a key deputy to the Global Director of Operations and will lead all back-office, technology, and supply chain functions in our 7000+ person organization, spanning several departments.

The overarching goals of this role are to:

Continue building best-in-class supply chain, client data management, customer service, and software/technology functions
Grow our operations teams in an efficient and scalable manner to serve more clients across a larger geography
Drive innovation across all operations teams to adapt to the needs of a changing program model, as well as new business units
Setting Vision & Strategy

Work with senior leaders to collaboratively set and execute on long-term vision for all operations functions, under the “Systems Division” umbrella
Work with leadership on organizational design and change management, to help maintain a high-performing, motivated, and impactful team
Build and maintain strong collaborative working relationships across several global departments, and amongst key leaders in all countries
Identify and execute on key areas of strategic innovation
Building Team: Day-to-day management of multiple director-level staff, with a total team size of several dozen staff.

The following teams fall under the management of the Global Director of Systems:
Supply chain (rural distribution & input purchasing), Procurement, Client Data Management, Customer Service, Software Development, IT Operations
Global Director of Systems will be responsible for rapidly growing the careers of the leaders of these departments through weekly check-ins and workshops, ongoing development feedback, and bi-annual career reviews.
Guiding Execution on Key Organizational Initiatives: By working through their teams, they will deliver results on key organizational initiatives related to all aspects of our operations, including:

Supply Chain
Drive down costs to the farmer through smart purchasing and supply chain efficiencies
Improve the controls environment to minimize input loss
Adapt supply chain to offer new products to a broader geography
Build tools on tablets and mobile phones that improve field-force effectiveness, client impact, and operational efficiency
Implement mobile payment systems across all of our countries of operation
Maintain and improve our in-house, custom CRM system
Data Systems
Improve data flows between key operational data systems to support analysis and decision making
Customer Service and Protection
Scale the teams and systems required to receive inquiries and feedback from hundreds of thousands of customers, and monitor and enforce our client protection principles
Generally – design and implement innovative and impactful systems that can scale across several countries in E. Africa, Europe, North America, and Asia
Note: Most work will be done through our incredible team of key deputies and department directors, but direct involvement in sketching, creating, and editing of key deliverables will be required
Leading Innovation in Operations: Drive innovation across all operations functions, by thinking creatively and outside the box. Example focus areas include:

Increase delivery network flexibility, allowing farmers to order goods more frequently and receive them with less lag time
Identify opportunities to digitize data flow to improve operational efficiency
Explore new client communication channels, such as two-way SMS, interactive voice, and call centers

Serve as the global voice for all operations-related issues, to the organization and top leadership.
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

We are seeking exceptional candidates with 8-15+ years work experience as a general manager/ leader in a fast-growing organization, and a propensity for innovation – C-level executives or co-founders would be ideal candidates. Prior operations experience preferred but not required, if the candidate has held a senior-level position at an innovative organization. Candidates who fit the following criteria are strongly encouraged to apply:

Passion for operations, building scalable and efficient systems and solving problems in a difficult operating environment
Proven ability to manage teams and develop leaders; experience in remote management a plus
Strong data and analytical skills; advanced Excel a plus
Excellent written and verbal communication skills
Experience working in a multi-cultural workplace in a developing country a plus
Creativity and strong problem-solving skills
Related Master’s Degree is an asset, but not strictly required
We are looking for passionate professionals who combine strong leadership skills with patience and a humble approach to service
A willingness to commit to living in East Africa for at least two years – this is a long-term, career-track role
Language: Fluent English required

East Africa field site or capital city, with up to 25% travel (initial six months will require 50% time in rural East Africa)

Full-time job

Commensurate with experience

Health insurance, housing, annual flights, and other quality of life benefits


East Africans strongly encouraged to apply.

To apply please visit the link below;