Save the Children
Applications Support Analyst – Nairobi
JOBfrom Save the Children Closing date: 05 Sep 2018
Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH. In 2012, as part of a global reorganization process, Save the Children combined the programmes of SC UK, SC Canada and SC Finland to create a single operation in Kenya. In February 2014, we completed a second transition, which saw us join forces with the British INGO, Merlin, and merge their health and nutrition programmes with our own. Save the Children now has an operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Nairobi, Turkana and Wajir. We work through partners in many other parts of the country. We have a staff complement of around 300 staff and an operating annual budget of approximately US$16 million in 2018.
Role Purpose: A member of the Applications Support Services team, reporting into the (Global Applications Team Leader) will:-
Be a Source to Pay system champion and ambassador. Provide first line user (functional) support to users of the Source to Pay system. Be one of the System Administrators for the Source to Pay system. Be one of the Catalogue Content Administrators for the Source to Pay system.
Optimise the user experience by providing user support – on demand and pro-actively, Configure, monitor and maintain the Source to Pay system – ensuring optimal system readiness, performance and capability.
Contract Duration: 2 years Location: Nairobi EXPERIENCE AND SKILLS Essential:
Customer Service /Customer Focus orientation and capability
Systems technical configuration and/or system support experience
Experience in interacting with end users and other stakeholders
Experience of providing technical support of S2P applications at any level
Ability to quickly understand technology, system processes, and tocommunicate it to non-technical staff
Strong written communications skills, excellent teamwork and interpersonal skills
Can-do attitude and proven track record of successful troubleshooting and problem solving
English – verbal and written (fluent) Desirable:
Understanding of SAP Ariba
Experience of supporting system reporting tools and data extracts
Understanding of configuration workbook maintenance and change control
Fluency in French or Spanish.
Please apply in English saving your CV and covering letter as a single document, including your salary expectations for this role. To see a full a job description, please visit our website at We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. Employment is subject to our Child protection standards including background checks and adherence to our Child Safeguarding Policy. Save the Children is an equal opportunity employer and seeks to employ and assign the best qualified talent. Disclaimer: Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents
Only shortlisted candidates will be contacted
HOW TO APPLY:
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