Standard Bank group
Retail & Business Banking
Establish, maintain and leverage estate agent and developers for end user finance
Ensure acquisition of new home loan customers.
Provide primary point of contact to customers by identifying their finance needs and fulfilling on them.
Develop business opportunities by following up/pursuing leads.
Conduct daily / weekly / monthly calling programs within the estate agent and developer arenas and focusing on high potential value prospects.
Identify and follow up on new customers to increase mortgage market share.
Market and provide information on the full range of Affinity market/upper salaried products to customers to optimize cross-sell.
Follow up on sales to ensure that customer requirements have been met.
Clearly understand sales targets set for self and unit.
Pro-actively work with all bank departments to drive mortgage sales
Actively participate in all group scheme bank days to acquire business.
Pro-active involvement in sales activations, open days and expo’s.
Ensure Zero rework’s on all home loan applications in order to improve on TAT
Leverage on Mortgage customers in order to cross sell other bank products.
Sales, cross-selling and targets met.
Risk control, compliance, safe custody and physical security procedures in place and adhered to with regard to all Customer documents & Instruments
Applications sent to Credit meet all the requirements and are sufficiently followed up to reduce TAT for the customer.
Customer query/complaint trends identified and root causes resolved at source.
Satisfied and well-informed customers as measured by Customer Satisfaction Survey ratings.
Preferred Qualification and Experience
Relevant Degree from recognised University.
Previous experience in sales and marketing especially mortgages and or property sales
Computer literacy and knowledge of personal computers and software packages such as MS Word, MS Excel, MS PowerPoint, MS Access. Working knowledge of SAP, Model Bank /T-24.
Knowledge of and exposure to Personal and Business Banking network.
Knowledge and exposure of the Kenyan property market and relevant laws
Knowledge and exposure of Mortgage lending process
Basic understanding of banking financials
Sales and marketing experience in mortgages or property sales is a bonus
Thorough knowledge and understanding of local target market profiles.
Thorough knowledge of the retail products and services
Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
General knowledge and understanding of financial statements, including application of policies and principles for evaluation and management of the risk associated with lending
If you believe that you can clearly demonstrate your abilities to meet the relevant criteria for this position, then please submit your application letter, attach your CV, certificates and letters of referee NOT LATER THAN 18TH June 2018 by using this url/website.