Customer Engagement Officer vacancy

  • Full Time
  • Nairobi

Website Summit Recruitment

Job Description

Location: Nairobi, Kenya

Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry.

Backed by European and American investment, our mission is to make quality furniture more available and affordable to millions of Kenyans. We offer an exciting, dynamic working environment with opportunity for growth for our employees.

The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of ourcustomer relationships – from customer acquisition to marketing new product lines to account management. This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role.

The Customer Engagement Officer will be based from our office on Mombasa Road, Duldul Business Park, but will travel regularly within and outside Nairobi. Regular visitation to customer shops will be an important part of the role. Candidates should therefore be comfortable with significant travel and field work.

This is a long-term, salaried position with the added opportunity of earning commissions from sales. Our company is growing quickly and there are ample opportunities for professional development and career growth for exceptional candidates.


Account Management

Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
Manage customers’ payment schedule and ensure that customers adhere to credit limits
Build long-term relationships with clients and service recurring order needs
Provide all customer support required by the clients in your portfolio

Network Within the Industry and Identify New Clients

Build and grow relationships within the furniture manufacture industry
Use industry networks and other means to generate new leads on an on-going basis
Develop a strong understanding of competitors and competing products on the market

Present Products to Prospective Customers

Pursue leads, research prospects and make initial introductory calls
Make product presentations which show an in-depth understanding of our products and the client’s needs
Offer recommendations to your supervisor about creditworthiness of new customers
Close relationships and coordinate orders with our warehouse

Qualifications, Experience and Skills

A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
Furniture industry knowledge or experience is a plus, but not a requirement
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a young, quickly-growing organization and team



If you believe that you can clearly demonstrate your abilities to meet the relevant criteria for this position, then please submit your application letter, attach your CV, certificates and letters of referee NOT LATER THAN 15TH July 2018 by using this url/website.