Customer Service Officer vacancy

  • Full Time
  • Nairobi

Website Summit Recruitment

Job Description

Job Purpose:

Provides first-class service in order to push the sales. Acts as an intermediary between company and clientele. Makes necessary phone calls and meetings to help sales. Allows people to make inquiries as necessary.

Sales and Marketing Job Duties:

Receives client phone calls, makes reservations and responds to their emails
Sources for new clients
Engages in superior customer service by making information readily available
Persists in sales even in the face of failure
Demonstrates services as deemed necessary by clients and management
Schedules appointments and meetings as necessary
Answers questions from clients
Sets up client on our taxi mobile application
Finds ways to sell services in the face of a down market
Researches client base to find new types of customers and sells to them accordingly
Creates a plan for gaining customers and then retaining them based on warranties or guarantees
Analyzes and creates a plan for engaging the target market
Analyzes the competition to create a plan for engagement
Demonstrates superior time management skills and meets sales deadlines

Marketing and Customer care Skills and Qualifications:

Superior Written and Verbal Communication Skills
Courteous, Basic Computer Literacy
Microsoft Office, Database Skills
Certificate in Business Administration, Sales and Marketing
Presentation Skills and must be Persistent and Flexible

To apply for this post; submit your Cover letter and CV

Only shortlisted candidates will be contacted


If you believe that you can clearly demonstrate your abilities to meet the relevant criteria for this position, then please submit your application letter, attach your CV, certificates and letters of referee NOT LATER THAN 15TH July 2018 by using this url/website.