Guest Relations Officer Vacancy

  • Full Time
  • Nairobi

Summit Recruitment

Job Description

Trianum Hospitality is a boutique consulting and management firm that operates serviced apartments and boutique hotels.

The company is seeking to fill the following position;

Reservations / Guest Relations Officer

(1 Position)

Reporting to the Front Office Supervisor this role is responsible for the following:

To ensure that reservations are taken correctly and courteously.
To ensure that check-in procedures and payment policy is communicated accurately to the guest.
To ensure that all company policies regarding deposits and cancellation is communicated to the guest.
To be familiar with all services and facilities of the hotel and to try and up-sell services to the guests.
To ensure maximum room occupancy within agreed overbooking policy.
To ensure effective liaison between sales, front office and other departments (e.g. housekeeping).
To ensure that all enquiries, messages, bookings for extra services are dealt with courteously and efficiently.
When necessary, to ensure that incoming and outgoing telephone calls are handled promptly and courteously

Desired Skills / Qualifications

A degree or diploma in Front Office Operations / Hotel Management from a reputable organization
2 to 5 years’ experience in the Front Office and Reservations Department of a large hotel or resort preferred.
Highly organized, shows initiative and attentive to detail with good interpersonal skills
Excellent written and spoken English.
Proficiency in Micros, Opera, Fidelio, MS Office Suite and hotel operating computer systems.