Skills, qualifications and experience:-
At least 1 year relevant experience with adequate knowledge in the development and management of databases, administration and global communication systems and an awareness of new technology that may improve delivery
Proficiency in the use of Microsoft Office applications and ability to develop and manage systems and software applications for use as management tools.
Associate’s Degree in related field.
Proficiency in network and information systems administration
Good communication skills, both written and verbal. The ability to explain complex technical ideas clearly and succinctly to non-experts.
Evidence of effective problem solving and organisational skills
Evidence of professionalism and high integrity
Evidence of openness to learning to improve own performance
Excellent customer service focus and commitment to deliver to agreed timelines
Pro-active and organised working style with the ability to prioritise own workload
Using a service management system (e.g.Remedyforce).
Windows operating systems incl. Windows 7, Windows 10
Microsoft Office packages including 2013
Active Directory administration.
Hardware technical support.
Audio/video technology support
Experience using Microsoft System Centre Configuration Manager.
Administering and developing Service Management systems.
Supporting document management systems.
Competencies and Behaviour:
At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:
• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge