As a technical support/helpdesk employee, you’ll be servicing and maintaining Apple products which includes Mac, iPhone and iPads.
Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems.
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
Some tasks you may be involved in include:
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipmen
To apply for this job please visit www.brightermonday.co.ke.