Customercare Rep Vacancy

  • Full Time
  • Nairobi

Virtual Hr Recruitment Limited

Job Description

Be an efficient and reliable communication link between the client and management
Ensure that information obtained from clients regarding pickups is clear enough before communicating and assigning the same to dispatchers.
Make sure that clients are picked in time by ensuring there are clear instructions and maps to client destinations.
Handle and resolve customer complaints and follow up on customer calls where necessary.
Route all other calls to the appropriate department when unable to assist accordingly.
Ensure proper records management at the control room. Maintain complete call logs and call reports.
Respond to any questions or clarifications the drivers might have in the course of their duties.
Continually offer advice and training to drivers on good customer care skills.
Provide feedback to management on any issue arising. Identify and escalate priority issues that affect service delivery to management.
Respond to emergency calls from clients regarding transport needs and act on them appropriately
Maintain proper and reliable records that will assist in serving clients better.
Continually provide feedback to management so as to enable proactive communication with customers.


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