Customercare Supervisor Vacancy

  • Full Time
  • Nairobi

Virtual Hr Recruitment Limited

Job Description

Duties:

Responsible for high quality customer care service
Manage Savvy Cliental
Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
Coordinate the process of Dispatch to riders to various clients with the support from the team
Ensure Update rides overview
Ensure the Standard Operating procedure are followed to the latter
Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
Managing and updating the Regular contacts list
Liaising with Finance, and relevant teams of delivery notes updates
Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
Any other duties assigned to you by your supervisor

Key Qualifications and Requirements

Proven experience in a call center.
Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple account management projects at a time while paying strict attention to detail
Excellent listening, and presentation skills
Excellent verbal and written communications skills

Preferred Skills

Presentation Skills,
Client Relationships,
Emphasizing Excellence,
Energy Level,
Negotiation,
Prospecting Skills,
Meeting Sales Goals,
Creativity,
Sales Planning,
Independence,
Motivation for Sale

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To apply for this job please visit www.brightermonday.co.ke.